Shipping
What are the delivery times?
What are the delivery times?
We offer free shipping on all orders. Order processing takes a maximum of 48 hours (business days) before shipment.
Once your items are shipped, the estimated delivery time is 4-8 business day !
Which countries do you ship to?
Which countries do you ship to?
We ship worldwide!
How much does shipping cost?
How much does shipping cost?
Shipping is free.
My package is marked as delivered, but I haven’t received it.
My package is marked as delivered, but I haven’t received it.
Once your order is shipped by us, it is under the responsibility of the carrier. Unfortunately, your package may get lost or stolen. We are truly sorry for this issue beyond our control!
Please contact us at the following address: contact@viraela.com and we will respond within 24 hours (except weekends).
My Order
I entered the wrong shipping address, what should I do?
I entered the wrong shipping address, what should I do?
Once your order has been placed, you can no longer change the address. However, if you notice it right after placing your order, you can contact us at contact@viraela.com. We will do our best to make the change, but this will depend on the processing status of your order. We cannot offer any guarantees. In any case, we cannot refund or send you a new order if you entered the wrong address.
I did not receive the order confirmation.
I did not receive the order confirmation.
If you do not receive an order confirmation, please check your different email inboxes, spam, and junk mail. A confirmation email is sent for every order.
Other Questions
How can I know if my payment is secure?
How can I know if my payment is secure?
When you shop online with your credit card, all your information is entered on a web page secured by SSL. Your information is then encrypted by SSL and sent directly to our payment service provider's network, where your card and transaction are authorized and approved. Your credit card information is not stored on our servers.
What payment methods do you accept?
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, CB). However, we do not accept checks, postal money orders, or bank transfers.
Other questions?
Other questions?
If you have any other questions, feel free to contact us via email at contact@viraela.com and we will respond within 24 hours.